Student Services and Resources

Americans with Disabilities Act (ADA) and Disability Services

The University of Tennessee at Chattanooga is committed to complying with the Americans with Disabilities Act and assuring that no qualified individual is, by reason of disability, excluded from participation in or denied the benefits of any services, programs, or activities provided by the University.

The Disability Resource Center (DRC) reviews each student’s documentation under the guidelines of the Americans with Disabilities Act (ADA) of 1990 and Section 504 of the Rehabilitation Act of 1973. ADA mandates that accommodations and adjustments be made in programs and activities in order to provide equal access to qualified persons with disabilities. DRC examines the documentation of each student’s disability to protect the civil rights of the student. Individual determination of appropriate and reasonable accommodations is made specific to the functional limitations of the disability.

For more information, students are encouraged to contact DRC located at 102 Frist Hall or to call (423) 425-4006.

Bookstore

The University Bookstore, located on the first floor of the University Center, is operated by Barnes & Noble College Bookstores. The Bookstore offers new and used textbooks, course packages, reference materials, and required supplies for classes. The UTC Bookstore also carries imprinted clothing, greeting cards, imprinted novelties and snacks. The general reference and reading area carries over 3,000 titles, including national bestsellers, that students and faculty can enjoy while relaxing in the cyber cafe with Internet access.

Services provided include daily book buyback year round; prices are higher at the end of each semester during final exams week and fluctuate depending upon inventory needs of the bookstore for next semester. Books are bought at wholesale prices all other times during the semester. The bookstore is the official retailer for University graduation regalia (cap, gown, invitations, and class rings). Academically-priced computer software can be purchased by special order. Student pricing on Dell computers and online textbook ordering can be accessed through the bookstore at www.utc.bkstore.com. The Bookstore accepts MasterCard, Visa, American Express, Discover Card, Barnes & Noble gift cards, and the UTC Mocs Card. For more information, please contact the Bookstore at (423) 425-4107 or email bookstore@utc.edu.

Bus System (Mocs Express Shuttle)

In partnership with CARTA, Chattanooga’s public transit provider, the Mocs Express Shuttle transports students around campus and to perimeter parking free. Additionally, a validated UTC ID card gains unlimited free access to downtown, Hamilton Place, Northgate and other CARTA routes. All Mocs Express Shuttle buses are wheelchair accessible. Call 425-4051 or 629-1473 for details. Hours of Operation: Every 6 minutes, 7:30 a.m. - 8:30 p.m. on class, reading and exam days during the Fall and Spring Semesters. For additional information on the shuttle, visit: www.utc.edu/Administration/ParkingServices.

Center for Advisement and Student Success

Located in Room 108 of the University Center, the advisors of the Center for Advisement and Student Success help students in their academic growth and adjustment to university life. These advisors provide academic advising for most freshmen as well as for students with fewer than 42 credit hours who have not declared a major.

Tutoring, Supplemental Instruction, and other student success services are located in the Collins Street Annex Building in Room 104. 

Check Cashing Service

The Bursar’s Office provides a check cashing service for up to $50 for students, staff, and faculty. (Only one check per person, per day may be cashed.) A validated UTC ID, or a current fee paid receipt and a valid driver’s license, must be presented along with checks.

IKON manages the Copying/Printing Services and Mail Services throughout the University. Mail and copy services are located in the Administrative Building, 400 Palmetto St., Room 208, with a satellite center located on the first floor of the Lupton Library. UTC Graphics Services and Mail Services are open Monday through Friday, 7 a.m. to 6 p.m. Satellite copiers are located throughout the University.

Mail services include faculty, staff, and student mail pickup and delivery Monday through Friday as well as pickup and delivery of print jobs. The following services are available: fax service, overnight mail service, copying, color copies, booklet making, copy paper delivery, and special projects. Assistance for services can be obtained by contacting:

Lupton Library Graphics Center (423) 425-1708
Lupton Library Graphics Center by fax (423) 425-2226
Graphic Services Help Desk (423) 425-4092
Graphic Services by fax (423) 425-5349
Mail Services (423) 427-4137

Computer Network and Acceptable Use Practices: Privileges and Responsibilities

Students are expected to read, understand, and follow UTC’s “Acceptable Use Practices” policy. The following is not an all-inclusive list but rather a summary of common examples. The full description of Acceptable Use Practices for UTC is available online at: www.utc.edu/Administration/WalkerTeachingResourceCenter/AUP/

• Disrupting network access for others, whether deliberately or unintentionally. Examples: infected computers flooding the network with spam or viruses, P2P file-sharing applications that consume more than a fair share of network resources, improperly configured network devices.
• Using technology resources to violate any State or federal law including copyright and license agreements. Examples: illegally downloading, storing, and/or sharing copyrighted materials, viewing child pornography, theft of confidential information.
• Transmitting abusive, threatening, or harassing messages, chain letters, spam, or other communications prohibited by law or University policy.
• Unauthorized attempts to scan or gain access to systems, accounts, network traffic or information not intended for you.

Violations may result in termination of access, disciplinary review, expulsion, and possible legal action. If you receive notice of an AUP violation, follow the instructions in the notice or contact the Help Desk at (423) 425-4000 as soon as possible.

Safe Computing

Students are advised to keep computers safe from viruses and spyware by following these guidelines.

• Keep Windows up to date
• Have an up-to-date antivirus.
• Be careful where you click. Never open e-mail attachments you weren’t expecting. Don’t click on pop-up ads or install things you don’t really need.
• Run spyware removers/blockers regularly.
• Do not use P2P or torrent software. Almost all “free” music and file-sharing applications install spyware and viruses.
• Be careful who you let use your computer. Roommates, friends, and relatives may click or install things they should not.
• Don’t share your usernames or passwords with anyone.

Students who believe their computer is infected may call the Help Desk at (423) 425-4000 for assistance. If necessary, students may make an appointment to bring PCs to the Student Help Desk in the UC Student Technology Center where staff members will guide users through the reformat or disinfection process. Students must stay with the computer and be an active participant in the process, which typically takes at least two hours.

Lifelong Learning

The Division of Lifelong Learning provides high quality, lifelong learning opportunities to individuals seeking personal growth or professional development programs, workshops, certificates, and/or college degrees to students who are located off-campus. 

Online and Distance Education Credit Courses

To meet the needs of individuals who wish to complete degree programs in a non-traditional manner, the university offers a number of courses and programs in distance formats. Distance instruction includes on-site at regional locations, two-way interactive video, and online delivery via the Internet. Persons interested in distance education instruction should contact the Center for Distance Learning (http://www.utc.edu/CenterforDistanceLearning).

Dual Enrollment

The division coordinates the admission and advisement of local high school students participating in the Tennessee Dual Enrollment program. For more information, call (423) 425-4344 and ask about our Dual Enrollment program.

Continuing Education and Professional Development

To meet the needs of individuals and groups seeking professional development learning experiences, the division offers a variety of professional development programs in both public and customized formats. The professional development programs carry Continuing Education Units (CEUs), and the division maintains individual transcripts and issues certificates. See http://www.utc.edu/ContinuingEducation/.

Community Outreach and Personal Development

To extend University resources to the community, the division offers personal development programs for all ages, including Youth University, Elderscholars, and courses in art, literature, foreign languages, recreation, money management, and many other areas. access a current catalog of offerings at http://www.utc.edu/ContinuingEducation/.

Meeting Management and Video Production

This service offers a top quality learning environment and a wide variety of program planning and implementation services.

• Fifteen+ meeting rooms with seating from 10 to 450
• Flexible seating arrangements
• Event/conference management services
• Teleconferencing and satellite downlink
• Catering services to meet all your needs
• Registration services
• Video streaming and lecture capture services

The Cooperative Education Program provides students with an opportunity to: (1) explore career goals while working with skilled and knowledgeable professionals, (2) enhance employment opportunities at graduation by providing career-related work experience while students are still in college, (3) help defray college expenses, and (4) gain college credit (in some departments). Co-op students work with such diverse and innovative companies as Alco Chemical, Decosimo CPA, Evergreen Financial Services, Microsoft, TVA, Merck, NASA, and Shaw Industries, as well as a number of local and regional firms who have developed Co-op Education programs.

Cooperative Education is an optional educational program that combines a student’s academic study and paid major-related work experience. The UTC Office of Cooperative Education offers three basic modes of student participation: (1) alternating Co-op, (2) parallel Co-op, and (3) the internship. The two Co-op plans offer students the opportunity to work multi-semesters. Students choosing the alternating plan alternate semesters of full-time study with semesters of full-time work. The parallel plan allows students to attend classes while working with local employers for up to 25 hours a week. The Co-op Office also works with students to help find full-time or part-time semester paid internships.

To be eligible, students must (1) be enrolled at UTC, (2) have completed freshman course requirements in their major, and (3) have a institutional cumulative GPA of 2.50 (2.75 for business majors). After placement, students must maintain a 2.0 GPA, complete all assigned work periods, and register for a non-credit class that certifies them as a UTC co-op student. The program is offered to students in all UTC curricula. For more information, contact the Co-op Office, 326 University Center, (423) 425-4735, or check out our website: www.utc.edu/Administration/CooperativeEducation.

Counseling Center

The Counseling and Career Planning Center offers a variety of services to students. These services include personal, vocational, academic counseling, and crisis intervention for individuals and groups and psychiatric services. Consultation services, workshops and other programs are developed and available for the University community.

The staff of the Center includes professionally trained counselors and a psychologist who have achieved appropriate certification and/or licensure at the state and national levels. Graduate students work under the supervision of the Center’s professional staff, and are given responsibilities commensurate with their training.

Issues for which students receive counseling include finding a major, relationship difficulties, roommate issues, difficulty in classes, adjusting to college, family issues, depression, anxiety, and other mental health concerns. Students may walk into the Center for their first appointment during the hours of 9:00 a.m. to Noon, and 1:00 p.m. to 3:00 p.m., Monday through Friday. If a student is experiencing a crisis or emergency, he or she may be seen at any time during business hours, or after hours call campus security to reach the counselor on call.

Services of the Counseling and Career Planning Center are confidential. The services are free to students with the exception of career, learning, or mental health assessment instruments. The need for such assessments may be discussed with a counselor during the first visit. Students may contact the Center by phone at (423) 425-4438, or come to the Center in room 338 of the University Center.

Dining Services

UTC Dining Services, operated by Aramark Co., recognizes the hectic and demanding schedule that college students balance. The key to dining satisfaction is a variety of options, and at UTC you’ll find something for every taste.

From national offerings like Subway, Chick-Fil-A, and Quizno’s Subs to campus brands like the traditional cooking at Home Zone and pizza and pasta at Topios, the choices go on and on. Scrappy’s Place in the University Center offers the largest selection and the Campus Crossroads is the place for residential dining.

Campus meal memberships offer the most bang for your buck, and all students who live on campus must enroll in one of the campus meal plans.

Email

The University of Tennessee at Chattanooga adopts email as an official means of communication with students.

Each student, upon enrolling, is issued a UTC email account with an address on the mocs.utc.edu domain. This is the account used for University business and official University communications to students. Students are expected to regularly check their UTC accounts for University communications. Students may use the UTC account for personal communication at their discretion.

UTC accounts remain the property of the State of Tennessee. The University reserves the right to disable accounts after graduation or other severance from the University.

The expanding reliance on electronic communication among students, faculty, staff, and administration at UTC is motivated by the convenience, speed, cost-effectiveness, and environmental advantages of using email rather than printed communication. Because of this increasing reliance and acceptance of electronic communication, email is considered an official means for communication.

Implementation of these guidelines ensures that students have access to this critical form of communication. These guidelines seek to ensure that all students can access email as the need arises.

These student email guidelines regard the following aspects of email as an official means of communication: University use of email; assignment of student email addresses; and student use of and responsibilities associated with UTC email.

1. University use of email
   Email is an official means for communication within UTC. Some communications may only be made by email. Therefore, the University has the right to send communications to all students via email and the right to expect that those communications will be received and read in a timely fashion.
2. Assignment of student email addresses
   UTC will assign all students an official University email address. It is to this official address that the University will send email communications; this official address will be the address listed in the University’s records database for that student.
3. Expectations regarding student use of email
   Students are expected to check their official email address on a frequent and consistent basis in order to stay current with University communications. The campus recommends checking email several times a week at a minimum, in recognition that certain communications may be time-critical.
4. Educational uses of email
   Faculty expect that students’ official email addresses are being accessed, and faculty may use email for their courses accordingly. Faculty members determine how email will be used in their classes. Faculty may have email requirements and expectations that they specify in the course syllabus.
5. Appropriate use of student email
   Email is not appropriate for transmitting sensitive or confidential information. All use of email will be consistent with the Administrative Guidelines Statement on Use of Electronic Email and UTC’s Acceptable Use Practices. Confidentiality regarding student records is protected under the Family Educational Rights and Privacy Act of 1974 (FERPA). All University use of email will be consistent with FERPA guidelines.

The Office of the Assistant Vice Chancellor for Information Technology will review these guidelines as needed. Changes will be authorized by the approval of the Information Technology Coordinating Council and the Chancellor’s Executive Council. Students with questions or comments about these guidelines should contact the UTC Help Desk at (423) 425-4000.

The University offers a wide range of opportunities for students to study abroad while earning academic credit. Through the University’s membership in the International Student Exchange Program (ISEP) and the Council on International Educational Exchange (CIEE), UTC students may participate in special exchange programs of a semester or more throughout the world. UTC’s membership in the Cooperative Center for Study Abroad (CCSA) allows our students to study in countries where the English language is dominantly spoken: Australia, Belize, England, Ireland, Kenya, Scotland, South Africa and New Zealand. Classes in CCSA are taught by UTC faculty and faculty from other CCSA member colleges and universities. UTC also offers students several exchange opportunities with foreign universities who have signed a bilateral exchange agreement with UTC, including Masaryk University in Brno, Czech Republic; Haifa University in Israel; Lulea University in Sweden; Kangnung National University in South Korea; and Nagoya University of Foreign Studies in Japan. Many students have also found programs outside of UTC’s consortium agreements in which to participate and have been to Madagascar, China, Costa Rica, Italy, Morocco, Slovenia, Argentina, Spain and many other countries.

Students will be required to register for a non-credit class that certifies them as participants in the UTC Study Abroad program. There is a placement fee required of all students who plan to study abroad. Interested students should contact UTC’s Office of International Exchange Programs by visiting 326 University Center, or calling (423) 425-4735.

Normally, nontraditional credit will not apply toward the last 24 hours of residency. However, students who have completed their last 24 hours of traditional course work at UTC prior to participation in the UTC Study Abroad program need not petition for an exception to the final 24-hour residency requirement.

Health Services

University Health Services (UHS) is a partnership between UTC, the Erlanger Health System, the UT College of Medicine Chattanooga (UTCOMC) and the UT Family Practice Center (UTFP). Office hours are 8:30 a.m.-5:00 p.m., Monday through Friday. For after hours emergencies call the UTFP office number (778-8837). The scope of services includes office visits for general illnesses, allergy injections, flu immunizations, hepatitis B immunizations, TB skin testing, physical exams, women’s health, lab services, educational programs, and referrals. All currently enrolled University students are eligible for health services. Payment for any deductible and co-payments are expected at the time of service by means of cash, check, or credit card.

For other information concerning UHS or to schedule an appointment, please call (423) 778-9303 or visit www.utc.edu/uhs.

Housing

Applications for housing are online at www.utc.edu/housing. Contracts are offered for the academic year (August to May). Cancellation of a contract once the room is occupied requires approval from the Housing Office and is subject to additional charges and penalties as stated in the contract.

The University offers a program of differentiated housing which allows students the option of living in facilities with different types of programming, supervision, and visitation. Further information concerning the details of these plans is available from the Housing Office and on the Housing Office website.

Information Technology (IT)

The mission of the Information Technology Division is to provide students, faculty, and staff with information technology services that are available, reliable, responsive, cost effective, and delivered in a proactive and courteous manner.

The University provides both general-purpose computer labs and departmental labs. All buildings and dorms on the campus have high-speed Internet access and many have wireless capabilities. Students, faculty and staff have accounts and networked storage for e-mail, documents, and personal web pages. The Help Desk supplies technical support including troubleshooting of hardware and software and assistance in connecting to the campus network. Audiovisual technology is provided through permanent classroom installations and equipment delivery upon request. For more information on technology services, visit http://itd.utc.edu.

ID Cards (See Mocs Card)

Insurance

The University recommends that students obtain separate hospitalization and medical insurance. A health insurance policy is offered through the University and covers a schedule of expenses for surgery and hospitalization in case of accident or illness. All international students are required to enroll in The University of Tennessee insurance program. Information about this policy is mailed to students in the summer. Additional information is available by calling 1-(877)480-4161 or visiting www.aetnastudenthealth.com

Theresa Liedtka, Professor and Dean, UTC Lupton Library

Greetings from the Lupton Library! Lupton Library is at the center of teaching, learning, and research activities for the students, faculty, and staff of UTC. If you need to discover journal articles or books, need research assistance for a paper, wireless access for your laptop, or a place for your group to meet, then the Library is for you! The Library is open 88 hours a week and its staff members are eager to help you succeed in your academic endeavors.

Library Homepage

Information about the Lupton Library is easily obtained from the Library web page at www.library.utc.edu. Our web site serves as an information portal where you can remotely access our full-text journal articles and books, chat online with a librarian, search for movies or music, or learn about services the Library offers, such as borrowing a laptop, and much, much more. The main contact page, with phone, email, chat and appointment forms is available at http://www.lib.utc.edu/IM.html

Library Services

Information and Research Services:

• Help with finding useful articles, books or web sites for your class work
• Make an appointment with you a one-on-one instruction session
• Teach a class on research methodology at the request of your professor.

Access and Borrowing Services:

• Check out books, movies, music, or equipment
• Borrow a course reserve item or pick up an interlibrary loan

The Library Building:

• 75 desktop and 60 laptop computers for student use
• 12 group study rooms
• Food and drink is permitted and there is a small eating area with vending machines

Library Materials

The Library maintains a wealth of information resources for your academic needs in print and online form. The collection contains books, journals, movies, music and more. Our total holdings add up to over 1.9 million physical pieces of material and more electronic pages then you can count.

Databases and Indexes:

Databases help you find specific articles within journals. To access the Library’s database and find journal articles go to: http://www.lib.utc.edu/databases. For your convenience current students and faculty can access these electronic resources from on or off campus locations, 24 hours a day, 7 days a week. Simply log in with your UTC ID and password.

Books, Movies, and Music:

If you are interested in the books, music, or films owned by the Library, check out the easy search links provided on the library homepage.

Journals and Magazines:

To access our journal holdings, go to: http://www.lib.utc.edu/grx. In addition to an alphabetical list, you will find a subject grouping of our journals which makes for easy browsing.

Special Collections:

Lupton Library houses its rare and unique books and manuscripts in an area called Special Collections. Materials include information about the history of UTC, personal papers of alumni and faculty, as well as many rare and valuable books. Information about special collections can be found at: www.lib.utc.edu/services/specialcollections.

Reserve Materials:

Lupton Library maintains a Reserve Collection at the request of your professors. Many of these items are available electronically, while others are shelved behind the Circulation Desk on the 1st floor. To check and see what materials your professor has placed on reserve, use the Course Reserves link: http://www.lib.utc.edu/reserve-search-2.html

Interlibrary Loan:

The Interlibrary Loan Department will borrow books and journal articles not owned by UTC, free of charge, from other libraries, for current students and faculty. Simply fill out the request form at http://illiad.lib.utc.edu/. In addition, students may borrow books in person from other universities in the UT or Tennessee Board of Regents system.

Mocs Card

The University provides each student with an official University ID card, the Mocs Card. This card is used to gain admission to athletic events, to check out books from the library, to obtain special rates and privileges at many University functions, and to indicate the individual’s right to use University facilities. Mocs Cards can also be used as a debit card at the following locations:

All Food Service Facilities; Boling Mini-Mart; Arena Concessions

Bookstore

Computer Labs

Copy Machines

Graphic Services and Mail Room

Parking Garage and Parking Services

Counseling and Career Planning

ARC-Guest Fees

Select copy and vending machine locations

A student’s account can be managed online through ManageMyID by registering at www.utc.edu/mocscard. Funds can be deposited by credit card through ManageMyID; deposits by cash can be made at the Value Port machines located next to Food Services in the University Center and in the Library. Also, deposits can be made in the form of cash or check, in the Bursar’s Office, University Center.

A student’s initial Mocs Card is intended to last throughout the entire stay at UTC. Lost or stolen cards should be reported immediately through ManageMyID. The Mocs Card Office is located in the University Center, ground floor, Room 141. The telephone number is (423) 425-2218 or (423) 425-4109; fax (423) 425-4795. UTC is not liable for any loss of funds due to misuse or theft of a Mocs Card. Replacement cards (lost, broken, or damaged) are made at the Mocs Card Office for a cost of $15 to be paid at the Bursar’s Office. Once a replacement card is made, previous cards cannot be reactivated under any circumstances. No fee is charged for the initial card or for the initial use of the debit card system. A $15 service fee is applied to Mocs Card refunds.

Placement Services

Located in the University Center, the Placement and Student Employment Center assists degree candidates, alumni, and students in securing full- and part-time employment. The service is available year round.

The University is committed to making the campus a safe environment for its citizens. Each year UTC publishes the Campus Safety and Law Enforcement Handbook which includes campus crime statistics for the three most recent calendar years as well as various campus policies concerning law enforcement, the reporting of criminal activity, and crime prevention programs. Prospective students, current students and employees may receive a copy of the report by visiting: www.utc.edu/PublicSafety or by writing to:

UTC Department of Public Safe Dept. 3954
615 McCallie Avenue
Chattanooga, TN 37403

The UTC Police Department is located at 400 Palmetto Street. Phone: (423) 425-4357

Southeast Center for the Arts

The Southeast Center for Education in the Arts (SCEA) provides innovative professional development programs in arts education and arts integration to enhance teaching and deepen learning in K-12 classrooms. SCEA’s nationally recognized outreach programs create exciting opportunities for personal and professional discovery, nurturing the artist within and fostering the artistry of teaching. Building on its seminal work in discipline-based arts education, SCEA incorporates emerging theories and methodologies in interdisciplinary education, placing it at the cutting edge of current practice in concept-based arts integration for 21st Century learning.

As a professional development provider, SCEA collaborates with schools and organizations across the country providing consulting services, demonstrating integrated instruction, and crafting custom, site-specific programs tailored to the needs and resources of distinct communities. Personnel travel nationwide and internationally teaching classes, conducting workshops, working on committees, and serving as consultants and writers for professional organizations and state education departments.

The Southeast Center for Education in the Arts fosters unique collaborations among people and institutions, significantly impacting local, state, and national education policy and practice. The Tennessee Arts Commission awarded SCEA its Governor’s Arts Leadership Award for nurturing creative inquiry into teaching and learning.

Student Government Association

The Student Government Association (SGA) at UTC is an active and vital campus organization. SGA provides funding to student organizations, gives initial approval to new student organizations, serves as a link between the student body and the administration, enacts legislation concerning current campus issues, and provides other valuable functions and services for the students at UTC. The SGA is described in detail in the Organizations and Activities  section of this catalog.

Student Handbooks

Distributed at the beginning of each academic year, the Student Handbook provides detailed information on student services. It also contains information on the Student Government Association and specific rules for the purpose of regulating campus life. These rules are stated in the Honor Code, Student Conduct Code, and other codes regulating groups.

Student Newspaper

The University Echo serves the University community not only as a ready source of campus news and other information of interest but also as the medium through which both student and faculty opinions can be presented, discussed, and recorded. Published weekly under the editorship of students, the Echo is supported by the University and is distributed free to all students. Interested students may apply for positions on the staff in reporting, editorial (news, features, sports writing, copy reading, etc.), business (advertising, sales, bookkeeping, etc.), or layout/design capacities by coming by the Echo offices in the University Center. The Echo also welcomes individual student letters.

Student Tickets-Athletic Events

All University of Tennessee at Chattanooga students are admitted free of charge with a valid student ID for regular season home varsity sport contests. Each student is allowed to purchase one guest ticket at a discounted price, with the price varying for each sport. Students are not given actual tickets for sporting events, with the understanding that they are to sit in the designated student section. Guests of the students will be given an actual hard ticket and will also be permitted to sit with the student in the designated student section.

In the case that a home varsity sport contest has been declared a “premium game,” a limited amount of tickets (to be decided by the Athletic Director and Director of Ticket Operations) will be made available to University of Tennessee at Chattanooga students. Actual hard tickets will be issued on a first-come, first-served basis free of charge at the gate on the day of the game to only those students with a valid student ID. For a “premium game,” students will be expected to sit in their reserved seat as designated by their hard ticket. Students will not be allowed to purchase a student-guest ticket for a “premium game.”

Student Support Services

Support Services (SSS) is a federally funded TRIO program that offer free services specially designed to enhance the retention and graduation of UTC students. The program offers the following services to students from low-income and first generation backgrounds and students with a documented disability.

• Academic Tutoring – provides instructional support outside the classroom to help you master specific course content. One-on-one instruction is provided by peer and professional tutors who have training and expertise in math, science and other subjects. The SSS tutorial program is certified by the nationally recognized College Reading and Learning Association (CLRA).
• Academic Advising – teach you goal setting skills and helps you develop the personal skills needed to ensure that you make timely progress toward your degree.
• Course Planning – assists you in identifying and examining your strengths and limitations in order to create a manageable schedule of classes.
• Gender Sensitive Programming - offers specialized services and activities to engage and retain African-American male students. Activities may include attending leadership conferences, mentoring and seminars.
• Personal Counseling – you receive strategies on how to improve your levels of motivation, involvement, academic self-confidence and goal commitment.
• Academic Monitoring - SSS collects weekly, Pre-Midterm and Midterm reports that will provide information in time for you to take action and improve course grades.
• Graduate/Professional School Coaching – assistance is provided for raising your aspirations, selecting the right program, researching financial aid options and completing application packages.
• Financial Support/Financial Literacy – assistance is provided to help you gain knowledge of additional financial resources through workshops, individual counseling, and a SSS online Financial Literacy course. You can apply for direct SSS financial support and scholarships.
• Academic and Social Events - attend cultural events and workshops on study skills, time management, career planning, personal development and other topics of interest.
• Computer Lab - specifically reserved for only SSS students to work on a Dell or IMac computer, print coursework and make copies.

If you meet one of the qualifications and would like to join the SSS program, please pick up an application from 216 Frist Hall or contact SSS at (423) 425-5235. Students are selected based on availability of space in the program. For additional information, visit www.utc.edu/Administration/StudentSupportServices/.

Transcripts

Transcripts of a student’s academic record are released only with the student’s written authorization. Requests should be made to the Records Office and in advance of the date the transcripts are needed. The processing of transcripts may take as long as two weeks at the beginning or end of a term. Transcript request forms are available in the Records Office, 109 Race Hall, and online at www.utc.edu/Administration/Records/forms.php.

Transcripts are not released for students who have an indebtedness of any type to the University.

University Center

Welcome to the University Center, “UC,” a 200,000+ square foot facility that is a block-wide and serves as the hub of campus activity. Look for the “big arch” as the entry way to the University Center. It houses a 100-station student microcomputer lab; a Student Media Center, including the Echo, student newspaper and Moc News; Student Government Association offices; a 600-seat Commons area; Student Development offices; the Multicultural Center; the Women’s Center; meeting spaces; and a 300-seat auditorium. Food, coffee, snacks, books, UTC logo clothing, billiards, seating areas and WiFi provide ways for students to connect to the University outside of the academic classroom. University services including Admissions, Financial Aid, Placement and Student Employment, Counseling and Career Planning Center, Bursar, Scholarships, Aramark (Scrappy’s Place and Java City), Bookstore, Center for Advisement and Student Success, Media Resources, and Mocs Card are located in the University Center. As a part of the University’s total commitment to students, the University Center and Student Development staffs offer culturally diverse, social, and recreational activity programs aimed at enhancing the educational experiences of students towards life-long learning. The University Center in support of the University’s commitment to sustainability has recycling stations for paper and plastic bottles, and aluminum cans as well as two water refilling stations.

University Honors Program

Each year the University Honors (UHON) Program admits 30 to 40 freshmen. This prestigious program offers to members an atmosphere that nurtures their intellects, sense of social responsibility, and drive to lead. The goal is to foster a community of scholars who enjoy each other’s company, benefit from each other’s work, and provide the University with new ideas and ways to excellence.

To achieve this goal, the Program provides Honors students with a specialized general education curriculum tailored to their talents and needs; opportunities for social, University, and community service; personal advisement; priority registration; an exclusive reading room and computer lab; and membership in a highly visible and respected group of students. Most Honors students receive a full four-year scholarship.

Applicants to the UHON Program should have a record of outstanding achievement and promise. Continuance is reviewed each semester and is contingent upon the student’s academic performance. All UHON students are obligated to complete Departmental Honors. Interested high school seniors should submit a UHON application by December 1. For more information and a current application write to: University Honors Program, Dept. 1101, 202 Guerry Hall, The University of Tennessee at Chattanooga, Chattanooga, TN 37403; call (423) 425-4128; or visit the program’s web site at: www.utc.edu/Administration/UniversityHonors.

Upward Bound

Upward Bound is a pre-college, federally funded U.S. Department of Education/TRIO program for students who have the ability to complete a program of post-secondary education, but who may not achieve this ambition because of constraints imposed by family income levels and the lack of knowledge about the college admissions process. The program provides supplemental academic assistance, educational and career guidance, and cultural enrichment activities. The goal of the program is to help students acquire the prerequisite skills, motivation and knowledge to enter and complete a college or university. Students enrolled in the ninth, tenth or eleventh grade at Brainerd High School, Howard School of Academics and Technology or East Ridge High school, with a recommendation from their high school counselor or other school officials, will be considered for the program. For more information and to request an application, call (423) 425-4691 or write to:

Upward Bound Program Dept. 5005
2 Stagmaier Hall
The University of Tennessee at Chattanooga
Chattanooga, TN 37403.

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