PMBA 5050 - Evidence Based Management & Improvement in Healthcare

(3) Credit Hours

This course examines the role of managers in leading change and supporting improvement efforts within their organization. Special focus will be placed on the importance of working with professionals from across the healthcare environment to maintain improvements over time while balancing the inherent conflict between rising costs and patient expectations. Students will examine the use of different improvement techniques including: lean management, six sigma, customer satisfaction, quality control, high reliability performance, and evidence based protocols. Students will evaluate professional literature and external industry standards to benchmark internal organizational performance against as well as inform improvement effort designs. Students will design a quality/process improvement project to address issues in healthcare delivery and present their quality improvement plan. Open to PMBA majors only.Credit not allowed in both MGT 5050 and PMBA 5050Differential course fee will be assessed. Business Graduate Course Fee will be assessed. Standard Letter Grade